What should I do if a friend or family member has a gaming problem?

Talk to them about it directly, without judgment. Encourage them to seek support. bed3's support team can also accept a request on that person's behalf from you. You can send details by email: support@bed3.lat. Family members may also request self-exclusion on behalf of the person concerned, provided that person gives their consent.

For ages 21+

bed3 Responsible Gaming

Play safely and enjoy yourself. bed3 provides all the tools you need to stay informed and protected.

Safe Gaming

What Responsible Gaming Is and Why It Matters

Online gaming is a great source of entertainment — but it is truly enjoyable only when you play with awareness and control. At bed3, we believe every player's safety is our first responsibility. Responsible gaming means keeping gaming within a defined entertainment budget, respecting time limits, and never treating it as a source of income.

Millions of people in Bangladesh enjoy online gaming. But for a small number it can become a problem. That is why bed3 provides multiple protection tools on its platform — so you can always stay in control.

Remember: gaming is about fun and entertainment. There is no pressure on any decision and no rush to recover losses. If at any point you feel that gaming is affecting your daily life, use our support tools or contact us directly.

Age Restriction

bed3 strictly follows a 21+ age policy. Only those aged 21 or above may use this platform. Creating or using an account on behalf of a minor is strictly prohibited.

Account verification is mandatory
Providing a false age is a punishable offence
Minors are kept protected

Your Protection Tools

Deposit Limit

You can set a limit on how much money you deposit per day, per week, or per month. Once set, a limit takes effect immediately, but increasing it requires a waiting period — so you are protected from financial harm caused by impulsive decisions.

Loss Limit

Decide in advance how much you are prepared to lose within a given period. Once the set loss limit is reached, your session will stop automatically. This helps you manage your emotions and stick to your financial plan.

Session Time Limit

Set a maximum length for your gaming session. When the set time is up, a warning message will appear. Taking regular breaks is good for your mental health and helps you make considered decisions.

Reality Check

At set intervals you will receive a reminder showing your total session time and your profit or loss. This feature keeps you aware of your real situation and gives you the chance to stop at the right moment.

Temporary Break (Time-Out)

You can temporarily deactivate your account for anywhere from 24 hours to 30 days. During this time, logging in or gaming will not be possible. Taking a short rest is always a safe decision.

Self-Exclusion

If you feel gaming is getting out of your control, you can keep your account closed through self-exclusion for anywhere from 6 months to permanently. This decision is a brave and right step to take.

Signs of Problematic Gaming

If any of the situations below apply to you, it may be a signal that you need help.

You feel the urge to play beyond your budget, or you are placing larger bets to recover money you have already lost.
You find it hard to stop gaming, even when you need to.
You are neglecting your family, friends, or work.
You are taking on debt or drawing from savings to fund gaming.
You are lying about or hiding your gaming.
You are turning to gaming to relieve stress, loneliness, or anxiety.

The Golden Rules of Healthy Gaming

Set your budget in advance

Before each session, decide how much money you are willing to play with. Treat this amount as an entertainment expense.

Plan your time

Set aside dedicated time for gaming. Do not play during work, family, or sleeping hours.

Accept losses as normal

Winning and losing are both part of gaming. Do not place bigger bets in an attempt to recover lost money.

Keep a clear head

Do not make big decisions on impulse. Take a break when you are caught up in anger, frustration, or excitement.

Gaming is not your only entertainment

Spend time with family, do sport, read books — do not let gaming become the centre of your life.

Protection of Minors

For ages 21 and above only

bed3 places the highest priority on protecting minors from gaming. Age verification is mandatory to register on our platform. If information provided during account verification is found to be false, the account will be closed.

If you have children or teenagers at home and you use bed3, take the following steps:

Use a password or PIN lock on your device.
Do not share your bed3 account password with anyone.
Do not leave your device unattended while logged in.
Use parental control software on children's devices.
If you have any concerns, let our support team know.

How to Self-Exclude

If you or someone close to you wants to take a break from gaming:

Go to your account settings.
Select the "Self-Exclusion" option in the security section.
Choose how long you want the break to last.
Or contact us directly — [email protected]

While exclusion is active, no promotional emails or offers will be sent.

Support and Contact

If you feel gaming is becoming a problem, do not be embarrassed — seek help right away. bed3's support team is available 7 days a week, 24 hours a day in both Bengali and English.

Live Chat

Use our 24/7 live chat for immediate assistance. Our trained team will help you with responsible gaming matters in complete confidence.

Email Support

To find out more, or to request a specific limit or self-exclusion, email us: [email protected]

Remember

Asking for help is not a sign of weakness — it takes courage. Our support team does not judge your situation. Your information remains completely confidential.

At any time, for any problem — we are here for you.

Common Questions About Responsible Gaming

Go to the "Responsible Gaming" section in your account settings and select the deposit limit option. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it may take some time to process — this is to prevent impulsive decisions. Contact us via live chat or email for assistance.

Yes, if you self-exclude, any eligible balance in your account can be withdrawn. Our support team will help you through the process. While self-exclusion is active, no new deposits or gaming will be possible.

A time-out is a temporary break — usually from 24 hours up to 30 days. After this period, you can use your account normally again. Self-exclusion is a long-term or permanent measure, generally applying for 6 months or more. If the problem feels serious, choosing self-exclusion is the wiser course of action.

Talk to them about it directly, without judgment. Encourage them to seek support. bed3's support team can also accept a request on that person's behalf from you. You can send details by email: [email protected]. Family members may also request self-exclusion on behalf of the person concerned, provided that person gives their consent.

No, absolutely not. You must be at least 21 years old to open an account at bed3. An age verification process must be completed during registration. Attempting to open an account with false information will result in the account being closed and any deposited funds may be forfeited.

Online gaming should not be seen as a reliable source of income. It is primarily a form of entertainment. The outcome of every game is uncertain, and the house edge applies over the long term. Treat any winnings from gaming as a bonus, not income. Never use household expenses or savings to fund your gaming budget.

Enjoy bed3 Safely

Game with awareness and responsibility. Browse our game lobby, sports betting, or FAQ page.

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